1. Information We Collect
We may collect the following types of information when you interact with us:
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Personal Details: Name, email address, phone number, billing/shipping address, and company name.
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Shipment Information: Package contents, size, weight, origin, destination, and customs details.
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Payment Information: Transaction details (but we do not store full credit/debit card numbers—payments are processed securely by third-party providers).
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Technical Data: IP address, browser type, operating system, pages visited, and cookies.
2. How We Use Your Information
We use your information to:
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Provide shipping, freight forwarding, and logistics services.
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Process orders, payments, and shipment documentation.
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Respond to inquiries, provide quotes, and offer customer support.
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Improve our website, services, and customer experience.
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Send important updates, service notifications, or promotional emails (if you’ve opted in).
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Comply with customs, tax, or other legal requirements.
3. Sharing & Disclosure
We respect your privacy and only share your data when necessary:
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Service Providers: Trusted partners such as carriers, payment processors, or customs agents who help deliver your shipments.
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Legal Requirements: When required by law, regulation, or government authorities.
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Business Transfers: In case of a merger, acquisition, or business restructuring, your data may be part of the transferred assets.
We never sell your personal information to third parties.
4. Cookies & Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
You can adjust your browser settings to refuse cookies; however, some site features may not function properly.
5. Data Security
We use industry-standard measures to protect your personal information from unauthorized access, alteration, or disclosure.
While we strive to safeguard your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.
6. Data Retention
We retain your personal data only as long as necessary to:
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Fulfill shipping services and legal obligations.
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Resolve disputes or enforce agreements.
When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction (e.g., GDPR, UAE privacy laws), you may have rights to:
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Access and request a copy of your personal data.
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Correct or update inaccurate information.
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Request deletion of your data (subject to legal retention requirements).
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Withdraw consent for marketing communications.
To exercise these rights, contact us at privacy@figureshipping.com.
8. International Transfers
Because we operate globally, your information may be transferred to and stored in countries outside your home country.
We take appropriate safeguards to protect your data during these transfers.
9. Children’s Privacy
Our services are not intended for individuals under 13 years of age (or the applicable age of consent in your jurisdiction).
We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated policy will be posted on this page with the “Effective Date” revised accordingly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Figure Shipping LLC
📧 Email: operation@figureshipping.com
📞 Phone: +971 50 589 4622
